Support Center

Search answers, track requests, or contact support when you need hands-on help.

Get help from our team

View Request Status

Track updates and progress

Report Site Down

Urgent issues prioritized

Billing & Plans

Invoices, upgrades, payments

Quick Fixes

Hard refresh (Ctrl+F5 / Cmd+Shift+R)
Try incognito window
If still down, report as urgent below

Clear browser + site cache
If using a CDN, allow 5–15 minutes
Still stuck? Open a ticket

Check spam/junk
Confirm recipient email is correct
SMTP may be required

Confirm Stripe/PayPal connection
Send the product URL + exact error message
Include screenshots if possible

Open a Support Ticket

Use this when you need hands-on help. Include screenshots for faster resolution.

Type

Priority

Website URL

Your Name

Your Email

Subject

Details

Urgent: Site Down

Use only if your site is unreachable for all users.

Request Status

Open → In Progress → Awaiting Client → Resolved

Log in to view your tickets.

Billing & Plans

Invoices, upgrades, subscription questions.

Go to Billing billing@nexalab.studio

Support Hours

Mon–Fri, 10:00 AM – 6:00 PM (ET)

Normal: 24–48 business hours
High: within 24 business hours
Urgent: same day during support hours